Privacy Policy

This Privacy Policy describes how www.lyhoe.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our Site.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with our store, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. Any data that can identify you as an individual is considered “Personal Information”.

1. Device Information

  • Examples of Personal Information collected: Browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and your interactions with our Site.
  • Purpose of collection: To properly display the Site, perform analytics, and optimize your browsing experience.
  • Source of collection: Automatically collected using cookies, log files, web beacons, or similar technologies.
  • Disclosure for a business purpose: Shared with our analytics providers (e.g., Google Analytics).

2. Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (credit/debit card, PayPal, Stripe), email, and phone number.
  • Purpose of collection: To fulfill your order, process payments, arrange delivery, provide order confirmations, detect fraud, and send product or service updates when applicable.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: Shared with our payment processors (e.g., Stripe, PayPal) and logistics partners (e.g., postal or courier services).

3. Customer Support Information

  • Examples of Personal Information collected: Name, email, and any communication content you send to us.
  • Purpose of collection: To provide effective customer service and resolve your inquiries.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: Shared with our customer service tools (e.g., email hosting provider).

Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you believe your child has provided us with information, please contact us for deletion.

Sharing Personal Information

We may share your Personal Information with trusted service providers to help us operate our business, such as:

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may interest you. You can opt out of targeted advertising via:

For more information about targeted advertising, visit Digital Advertising Alliance Opt-Out.

Using Personal Information

We use your Personal Information to provide our services, including offering products, processing payments, shipping orders, and keeping you informed about promotions or updates.

Lawful Basis (GDPR)

For residents of the European Economic Area (EEA), we process your data under the following lawful bases:

  • Your consent;
  • The performance of a contract with you;
  • Compliance with legal obligations;
  • Our legitimate interests that do not override your rights and freedoms.

Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

Automatic Decision-Making

We do not engage in automated decision-making that produces legal or significant effects on users.

Your Rights (GDPR / CCPA)

You have the right to access, correct, or delete your Personal Information, as well as the right to data portability. You may also object to or restrict processing in certain cases. To exercise these rights, please contact us at support@lyhoe.com.

For EU users, data may be transferred and processed outside of Europe in compliance with GDPR standards.

Cookies

Cookies are small data files placed on your device to improve your browsing experience. We use functional, performance, and analytics cookies to operate our store effectively. You can manage or disable cookies via your browser settings. For more information, visit www.allaboutcookies.org.

Do Not Track

Because there is no consistent industry standard, we do not respond to “Do Not Track” browser signals.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact

If you have questions about this Privacy Policy or would like to make a complaint, please contact us:

Email: support@lyhoe.com
Company Address:C. de Caldas de Estrach, Fuencarral-El Pardo, 28034 Madrid
Tel: +34 614060911

Last updated: November 2025