Terms & Regulations

1. Overview

By accessing or shopping at <LYHOE> (“the Store”, “we”, “us”), you agree to follow these Terms & Regulations. These terms describe how our services operate, how transactions are processed, and the responsibilities of both you and the Store during the shopping process.

2. Use of the Store

You must be at least 18 years old or have legal guardian permission to use this Store. You agree to provide accurate information and use the Store only for lawful purchasing purposes.

3. Product Information

We work to ensure that product descriptions, images, specifications, and pricing are accurate. However:

  • Colors may vary slightly due to display settings.
  • Measurements may have minor variations.
  • Pricing or availability may change without prior notice.

If an error occurs, we reserve the right to correct it or cancel the order before shipping.

4. Ordering & Order Confirmation

  • An order is created when you complete checkout, but it is not considered accepted until we issue a confirmation email.
  • We may cancel an order due to stock issues, payment verification failure, inaccurate information, or suspected misuse.
  • If an order is cancelled, a full refund will be issued where applicable.

5. Pricing & Payments

  • All prices shown on the Store are displayed in the currency specified at checkout.
  • Taxes or duties may apply depending on your country’s import regulations.
  • We accept the payment methods listed on the checkout page.
  • If your payment provider declines a transaction, the order will not be processed.

6. Shipping & Delivery Policy

Shipping times and methods may vary by country. During checkout, you will see:

  • Available shipping options
  • Estimated delivery times
  • Shipping fees (if applicable)

Delivery delays may occur due to customs processing, weather, or courier issues. We are not responsible for delays caused by third-party carriers.

If the address provided is incomplete or incorrect, additional fees or delays may occur at your expense.

7. Tracking Information

Once your order ships, you will receive a tracking number (where available). Tracking updates may take 24–72 hours to appear depending on the shipping carrier.

8. Return & Refund Policy

Our goal is customer satisfaction. If you are not satisfied with your purchase, you may be eligible for a return or refund. Please review the summary below:

  • Contact us within the return window specified on your order or Return Policy page.
  • Items must be in original condition unless defective or damaged upon arrival.
  • Certain items may not be returnable (e.g., personalized items, used items, hygienic products).
  • For non-defective returns, the customer may be responsible for return shipping costs.

Refunds will be issued using the original payment method after inspection and approval.

9. Cancellations

  • Orders may be cancelled before shipment by contacting our support team.
  • Once an order is shipped, it cannot be cancelled and must follow the return process.

10. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery.
  • Provide photos or video evidence for faster processing.
  • We will arrange a replacement or refund based on the situation.

11. Customer Responsibilities

  • Provide accurate shipping and contact information.
  • Review product details before placing an order.
  • Comply with local customs requirements and import rules.

12. Store Responsibilities

We commit to:

  • Provide clear product descriptions and service policies.
  • Process orders within the timeframe stated on the Store.
  • Respond to inquiries within a reasonable time period.
  • Protect your data according to our Privacy Policy.

13. Account & Security

If you create an account, you are responsible for keeping your login information secure. We are not liable for losses caused by unauthorized account access resulting from your actions.

14. Intellectual Property

All images, text, product designs, and branding on this Site are owned by or licensed to <STORE_NAME>. Unauthorized use or reproduction is prohibited.

15. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for:

  • Indirect or incidental losses
  • Losses caused by misuse of products
  • Delays caused by shipping carriers or customs

16. Changes to the Terms

We reserve the right to update these Terms & Regulations at any time. Updates become effective once posted on this page.

17. Contact Information

If you have questions regarding these Terms, please contact us:
Store Name: <LYHOE>
Address: <C. de Caldas de Estrach, Fuencarral-El Pardo, 28034 Madrid, España>
Email: <support@lyhoe.com>

This Terms & Regulations document is intended to provide clear and transparent shopping guidelines for customers. For specific compliance requirements in certain countries or regions, legal review is recommended.